Field Staff Supervisor

81906 - Field Staff Supervisor

This Field Staff Supervisor will report to the Area Manager and will work within Network Operations based in our Kent location. You will be a permanent employee.

You will attract a salary of £65,241 and a bonus of 3%.

If you are successful, you will need to undertake a medical and DBS reference check

Close Date: 4th January 2026

We also provide the following additional benefits

• 23 Days Annual Leave plus bank holidays.
• Reservist Leave – Additional 18 days full pay and 22 unpaid
• Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On – scheme providing discount on hundreds of retailers' products
• Discounted gym membership
• Employee Assistance Programme

Job Purpose:

The Field Staff Supervisor ensures the performance of assigned field teams in the Area. The Supervisor will partner with other Field Staff Supervisors, Field Engineers, Lead Field Engineers, and the Scheduling Team. This collaboration ensures the best possible utilisation of the resource pool and the highest levels of on-site productivity. The post holder requires promoting the Stay Safe culture and supports a process of continuous improvement.

Dimensions:

Staff: circa 15 craftspersons

Authorisation to sign and approve timesheets.

Financial authority to approve corporate card expense claims following FAL limit.

Approval of personal expenses and mileage up to the value of £500.

Principal Accountabilities:

• Responsibility for all people management aspects of their team, including the fair application of HR procedures (IPR, sickness absence, poor performance)
• We ensure safety management prevail throughout all responsibilities and maintain the welfare of the team.
• Responsibility for the efficient utilisation of resources together with the Area Scheduling Team leading to improved productivity.
• Take ownership of escalated customer issues through to satisfactory resolution.
• Ensure field staff comply with Company procedures and complete work to the required standards.
• Promote delivery of work and forward planning of resources. Also, ensure that all hours reported through time sheets, and materials consumed, are accurate and representative of the job.
• Ensure that the utilisation of the transport fleet is optimised, and work-related plant, safety critical PPE, tools and equipment are compliant and meet operational requirements.
• Maintaining high levels of Employee Engagement across the team is crucial. We achieve this by supporting the delivery of Team Briefs, operational and craft forums, and other staff communications. These communications include new and revised documents commensurate to the post holder's experience.
• Support the Area in preparation, readiness and implementation activities for a system emergency event
• The post holder is expected to establish a process of continuous improvement through IPRs, to develop staff, and to utilise new technology that the company will implement. They also need to ensure that staff comply with procedures, work to a high quality, and remove unnecessary barriers to the efficient delivery of work.
• Demonstrate and promote UK Power Networks' vision of becoming an employer of choice, a respected corporate citizen and to work in a sustainably cost efficient way.
• Promote, through their own behaviours, UK Power Networks values; integrity, respect, continuous improvement, diversity and inclusiveness, responsibility and unity.

Nature and Scope

The Field Staff Supervisor is an important member of the Network Operations team. This team responds to network incidents, repairing network faults, inspection and maintenance of network assets, and the delivery of customer-focused work. It also has an important input to the primary operational indicators such as Customer Minutes Lost (CMLs) and Customer Interruptions (CIs).

As a Field Staff Supervisor, the post holder ensures that jobs undertake following Electricity Guaranteed Standards (EGS) which the post holder defines as the framework of this role. The post holder is also expected to liaise with contractors to ensure that they maximize productivity on site.

You will lead their team to achieve a safe and sustainable culture, whilst promoting our values through;

• Ensure compliance with procedures
• Demonstrate visible leadership through regular site visits
• Lead by example and always demonstrating safe working practices and behaviours.
• Improve safety performance
• Always ensure that you monitor the health and wellbeing of all staff and comply with control strategies for managing health hazards.
• You will promote team working and monitor performance against agreed standards.
• You will attend all training courses relevant to the role.

Qualifications:

• Experience with electrical distribution and be familiar with organisational procedures, ensuring their implementation at local level.
• Experience of the Business from an operational and technical perspective
• Understand the range and type of both professional and trade skills that are important in delivering field work, with practical experience in one or more trades
• We prefer authorisations to operate on the LV and HV distribution network and we will encourage the post holder to maintain/obtain these competencies.
• An ONC qualification, but with a minimum of City and Guilds 2339 (formally 2322) in Electrical Power Engineering or equivalent
• You will either hold an Institute of Occupational Safety & Health (IOSH) certificate in managing health and safety, or be willing to obtain this IOSH certificate within a timescale agreed with their manager. New recruits will require to pass the IOSH managing qualification within six months of their appointment to the role.
• Field Staff Supervisor is an important leadership role and you will have balanced judgement in all matters, in particular those relating to people at all levels in the organisation.
• UK Power Networks will expect the post holder to participate in their management training programme, at a level appropriate to the role.

Competencies:

• Have excellent influencing
• Include the ability to plan, manage time and other resources
• Good coaching
• Enthusiastic, without losing sight of safety and security of supply.
• Be able to manage absence, team related HR issues, daily people management

Health & Safety Responsibilities:

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used.

If in doubt ask!

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

If you have any queries in connection to this vacancy or your application, please contact us at careers@ukpowernetworks.co.uk quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.