Disconnections Co-ordinator

83058 - Disconnections Coordinator

This disconnections coordinator will report into the disconnections customer services supervisor and will work within Network Operations based across the Maidstone area. You will be a permanent employee.

You will attract a salary of £38,521 +benefits and a bonus of 3%. 

Close Date: 30th October 2026

We also offer the followoing company benefits

• 22 Days Annual Leave plus bank holidays. 
• Reservist Leave – Additional 18 days full pay and 22 unpaid
• Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On – scheme providing discount on hundreds of retailers’ products
• Discounted gym membership
• Employee Assistance Programme

Job Purpose

Operationally responsible for daily co-ordination and technical performance of the delivery of a programme of electricity disconnections to time, cost, quality and health and safety standards,

Principal Accountabilities

• Responsible for a programme of work, ensuring that all quotations & delivery timescales are met and delivered following regulatory process, to the highest possible standards of quality and safety
• Ensure an excellent level of service to all customers resulting in a high level of customer satisfaction and zero customer complaints following our ICE and Broad Measure targets
• Manage the project budget to ensure financial targets are achieved
• Ensure work is delivered in compliance with Company procedures and to the required standards
• Ensure that a high standard of safety management prevails throughout all responsibilities and safety performance is maintained within parameters defined by the Executive. Promote the Incident and Injury Free philosophy. Promote Zero Harm through a safe and injury free philosophy that is visible demonstrated
• Support the area in preparation, readiness and implementation for a system emergency at local/tactical team level. The post holder is also required to accomplish an emergency role to support the Network Operations Manager.

Measure of Success

• Improve the productivity of their programme of work.
• Accurate information recorded on all operational systems.
• Deliver the programme following regulatory targets.
• Deliver the programme following financial targets.
• Support and achieve the goal of zero harm to one's self, colleagues and members of the public.
• Understand and successful implementation of UK Power Networks' procedures.
• Ensure staff comply with Company procedures and finish work to the required standards.
• Work is undertaken to time, cost, quality and health & safety requirements.
• No Lost Time regarding Accidents/Incidents
• Record Near Misses and reporting of Hazards
• Receipt of Compliments and resolution of complaints
• Feedback from management, other staff and other departments within UK Power Networks and external organisations demonstrate a positive image of the department and the profession.

Qualifications

Essential

• Experience of Project Management
• Excellent customer management skills
• Have a high level of competence and attention to safety compliance
• Excellent IT skills
• Good level of organisational awareness
• Impeccable ethical and moral behaviour, coupled with unquestionable Character
• Have experience of Payment receipting, Invoicing & Cost analysis

Desirable

• Experience of NRSWA desirable
• Experience of MAP21 Management of Flows desirable & associated Applications

Responsibilities – Coordinator (Principal)

• Receive & process Disconnections Applications
• Schedule site visits and contact customer to agree date and time (following Guaranteed Standards of Performance)
• Monitor appointments (following Guaranteed Standards EGS8)
• Manage Site Technicians planned absence
• Obtain cable records
• Produce marked maps
• Environmental issues
• Deal with Consents
• Obtain Traffic Management Plans/Quotes
• Produce Quotations
• Deal with technical enquiries/cost breakdowns
• Process payments and refunds
• Raise/send Invoices
• Monitor financial performance
• Raise Purchase Orders
• Manage Job Completion
• Reporting
• Support Manager in dealing with escalated calls
• Train new Team Members
• Create Work Pack
• NRSWA Streetworks
• Produce Task Instructions
• Raise street works permits through liaison with local authorities, and order any traffic management that is required to complete the job.
• Have sole responsibility of monitoring and managing all street works permits for your customers, including liaison with local authorities, TM companies
• Schedule and monitor all works into weekly programmes
• To safely and effectively schedule staff (direct and contractors) for the region. 
• Monitor all works in the weekly programmes to ensure full utilisation of the resources and updating of scheduling tools
• Operate work management tools (SAP CP1, MRS and SAP CRM) and PC systems to assist with the planning, issuing and completion of work
• Liaise with both operatives and contractors on any site issues to ensure customer works are delivered on schedule

Responsibilities – Flow Management (Secondary)

• Deal with telephone enquiries
• Deal with emails
• Deal with Enquiries & Applications / log correspondence
• Scan & save paperwork
• Send standard letters
• Register jobs on Systems Analysis & Program development (SAP CP1/CRM)
• Update systems
• Identify jobs outside of scope & pass to relevant area of the Business
• Manage Daily MPAN Flows within Industry Regulatory timescales
• Investigate & resolve Supplier Queries
• Keep records and produce performance reports

Nature and Scope

• Reporting to the Disconnections Team Leader, You will be the customer's contact for their work, which will cover more than one Network area. You will meet the customer's delivery timescales, working with our delivery resource.
• Due to the nature of this work, a large amount of customer contact and interaction will be required. An important part of this role also requires the monitoring of quality and safety standards throughout the project.
• You will attend customer meetings and prepare / submit regular progress reports.
• Give high class service to customers and to see things from their point of view and ensuring we meet the requirements of our regulatory and legislative obligations
• Can work co-operatively with others to achieve shared goals and improve the contribution of all members of a team.
• The team can be the department, the wider senior management team, a project team or teams with partners outside the organisation.
• The post holder can think and act ahead of time to take advantage of opportunities and to address problems. Set appropriate priorities for self and team to improve customer service and enhance service provision.
• A significant level of is important in this role. The post holder . These are important as the post holder is required to partner with Managers within the Networks Department.
• You will be an ambassador for the business and represent us in discussions with important partners.

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used.If in doubt ask!

If in doubt ask!

We’re committed to creating an inclusive workplace where everyone feels welcome, valued and able to be themselves. We encourage applications from people of all backgrounds, experiences and perspectives. If you meet the essential criteria and believe your skills, experience or transferable strengths could make you a great fit for the role, we’d love to hear from you. If you need any adjustments or support during the recruitment process, please let us know and we’ll be happy to help. 

We may use AI-enabled tools to support elements of our recruitment process. These tools help us manage applications more efficiently and consistently, but they do not make hiring decisions. All recruitment decisions are made by trained employees using human judgement and oversight. We are committed to using AI responsibly, fairly and transparently, in line with our legal, regulatory and ethical obligations.

Your data will be hosted within a secure environment and will only be used by UK Power Networks for the purpose of which it is intended. The data is used only as an input to provide insights for the screening process and is not retained by the model or by UK Power Networks’ contractor, shared with the contractor’s other customers or with OpenAI, or used to train or improve AI models.

We are committed to safeguarding and promoting the welfare of children and young people. Where applicable, this role is subject to safer recruitment processes and robust pre‑employment checks

If you have any queries in connection to this vacancy or your application, please contact us at careers@ukpowernetworks.co.uk quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.