Business Services Administrator - Powercare
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Business Services Administrator - Powercare

Date: 08-Aug-2019

Location: Maidstone, Maidstone, GB


Business Services Administrator

Reporting to

Business Support & Scheduling Manager




Network Operations – Powercare

Reference Number


Employment Period


Salary Range

£21,376 - 28,760 (Depending on Experience)

Closing Date

25th August 2019



Please note Powercare terms & conditions apply inclusive of black rock pension


All applications will be reviewed after the closing date


This is a great opportunity for someone who wishes to build a career in a large company that will support you in moving up the career ladder with a heap of benefits along the way.



  • We offer fully paid training to give you the recognised qualifications you need to progress your career at UKPN
  • Paid Annual leave
  • Personal Pension Plan
  • Occupational Health support
  • Switched On – scheme providing discount on hundreds of retailers products.
  • Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres
  • Discounted access to sports and social clubs
  • Employee Assistance Programme.


UK Power Networks:

UK Power Networks owns and maintains electricity cables and lines across London, the South East and East of England.  We maintain and upgrade power equipment as well as move and connect new electricity cables.

UK Power Networks is the first company to win the prestigious Utility of the Year Award two years running and was named one of the top large companies (Sunday Times Top 30) to work for in the country for the third successive year


Job role

As the Business Services Administrator you will be responsible for ensuring the safe and effective running of all direct and contractor field resources for a range of work types including Small Service Connections and Fault activity, thereby ensuring full utilisation of the resources.  It will be necessary to update all scheduling tools and other in-house IT systems.


A large part of the role includes liaising with Operational teams to ensure that delivery target are meet achieving great Customer satisfaction for Network Operations  EPN , South East & London Regions.


UK Power Networks have 90 offices across the three electricity distribution networks in London, the East of England and the South East. We also build, operate and maintain private electricity networks for external clients such as BAA and London Underground.  We manage the network and maintain assets handling voltages from LV through 11kV and up to 132kV


Knowledge, skills, qualifications & experience required:

  • Ability to work in a pressured environment as part of a highly focused team
  • Previous experience within a customer service environment
  • Good telephone skills
  • Good level PC literacy, with the ability to learn and use a variety of systems with fast and accurate keyboard skills
  • Team working – The drive and ability to work co-operatively with others to achieve shared goals and optimise the contribution of all members of the team
  • Initiative - A bias for action and problem resolution
  • Flexible attitude to work and working hours
  • Self motivated, with a strong drive to succeed
  • Ability to build good working relationships with other staff and other teams within UK Power Networks and external partners
  • Experience within a similar role would be advantageous


We value diversity and welcome applications from all sections of the community.

UK Power Networks provides power to a quarter of the UK’s population through its electricity distribution networks. As we go from strength to strength, we are now looking for more people to join us.



Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control, and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations.  This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.


Employees are responsible for ensuring they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees are responsible for understanding those impacts and the controls they must ensure are applied.

If in doubt, ask!


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