Infrastructure Support (Smart Meter)

82039 - Infrastructure Support (Smart Meter)

This Infrastructure Support – Smart Meter position will report to the Smart Meter Manager and will work within the Strategy, Regulation and Support Services directorate based in either our Ipswich, Crawley or London office. You will be a permanent employee.

You will attract a salary of £50,000.00 and a bonus of 7.5%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote.

Close Date: 05/05/2026

We also provide the following additional benefits

• 25 Days Annual Leave plus bank holidays.
• Reservist Leave – Additional 18 days full pay and 22 unpaid
• Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On – scheme providing discount on hundreds of retailers' products
• Discounted gym membership
• Employee Assistance Programme

Job purpose:

As an Infrastructure Support, specialising in the Smart Meter area, you will be working closely with teams from across IS (including Architecture), Control Systems & Automation and external vendors to manage and support the Smart Meter Infrastructure ensuring that it is operating correctly and delivering the designed capabilities.

Dimensions:

• People – work within a team of circa 3-5 members of the Smart Meter Team, but no direct line management responsibilities
• Financial – no direct budget responsibility
• Communication – communicate and work with all teams and partners internal or external to UK Power Networks. Good verbal, written and presentational skills required to express risks and potential possible effects to the business based on infrastructure requirements
• Stakeholders – regular and ongoing interaction with senior management across IT, IS and the business.

Principal accountabilities:

The Infrastructure Support for Smart Meter Systems will take primary responsibility for running processes that are critical to the health and maintenance of the Smart Meter Systems within UK Power Networks, specifically:

• Delivery of changes, upgrades and ongoing maintenance to ensure good health and operation of all parts of the Smart Meter System including:
• Azure Application Services
• Gamma Router
• DCC physical and virtual Gateway connections
• Database storage volumes
• SQL Database storage
• Azure Databricks storage
• HSM (including code changes/upgrades)
• Siemens EnergyIP
• Data cleansing operations
• Database backup and retention policy implementation
• Oracle databases

Nature and scope:

You will require management of the Smart Meter System as its availability and suitability are important to the realisation of benefits to UK Power Networks from utilising Smart Meter Communications and Data.

You will have knowledge of Meter Data Management Systems (MDMS) and their integrations to middleware software and endpoints.

The role holder will have knowledge of the Smart Energy Code (SEC) and its possible effects to configuring Smart Meter and MDMS solutions.

You will have knowledge of the Data Communications Company (DCC) and its infrastructure that facilitates the Smart Meter Network, this will include knowledge of DCC adaptors, gamma routers and secure gateway connections.

Qualifications:

• Experience with large data migration and complex infrastructure projects
• Certification in Azure development
• Experience with MDMS solutions
• Knowledge of the Smart Energy Code and its impact on Network Operators

Development:

Should you not have the full range of essential skills, qualifications and competencies listed above, there may be an opportunity for further training to equip you. If you do not possess all relevant competencies for the core grade, it will be appropriate to appoint at a lower grade until they have developed the required competencies.

Health & Safety Responsibilities:

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

If in doubt ask!

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to safeguarding and promoting the welfare of children and young people. Where applicable, this role is subject to safer recruitment processes and robust pre‑employment checks

If you have any queries in connection to this vacancy or your application, please contact us at careers@ukpowernetworks.co.uk quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.