FRS Lead Field Engineer (Shift)

80939 - FRS Lead Field Engineer (Shifted)

This FRS Lead Field Engineer (Shifted) will report to the London Faults Manager and will work within Network Operations based in our Stratford East London office. You will be a permanent employee in our UK Power Networks team.

You will attract a salary of £94,904 + shift + London allowances + benefits and a bonus of 3%.

If you are successful, you will need to undertake a medical and DBS reference check

Close Date:. 9th June 2025

We also provide the following additional benefits

• 25 Days Annual Leave plus bank holidays.
• Reservist Leave – Additional 18 days full pay and 22 unpaid
• Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On – scheme providing discount on hundreds of retailers' products
• Discounted gym membership
• Employee Assistance Programme

Job Purpose

We are looking for a Lead Engineer responsible for managing a shifted team working under the London Collective Agreement and the Wider Working Window shift arrangement. We are looking for leaders to help achieve Networks Operations and UKPN Company targets and missions.

Main Responsibilities:

• Shift Coordination: When on shift, you will manage the coordination and performance of several shifted field engineers and dispatch team, managing fault work within London. You will ensure that works are carried out safely, on time, within budget, and to quality standards.
• Liaison and Collaboration: We are looking for close liaison with area-based teams, network operations and control, and local scheduling teams to ensure maximum use of staff.
• Customer Service: You will have direct responsibility for maintaining the highest levels of customer service. This includes resolving escalated customer technical issues.
• Responsible for the coordination and performance of shifted field engineers and dispatch clerical teams. Who manage Faults work and provide clear direction, ensuring works are carried out safely and to time, cost, and quality standards.
• You will communicate with the Area-based teams, network operations and control and local scheduling teams to ensure the maximum utilisation of staff.
• Direct responsibility for ensuring that customer service levels are maintained at the highest levels. This includes resolving escalated customer technical issues.

Principal Accountabilities

• Provide engineering, safety and management leadership to a group of field engineers working across all operational disciplines.
• Ensure the level of field engineering within the Area is improved and that field engineers are developed by being a coach;
• Deputise for the Area Manager
• To communicate with the Network Planners in prioritising the critical capital workload to be delivered within the Area ensuring that it is completed promptly.
• Ensure that a high standard of safety management prevails throughout all responsibilities and that safety performance is maintained within parameters defined by the Executive. Promote the Incident and Injury Free philosophy.
• Ensure staff comply with Company procedures and complete work to the required standards.
• Coordination with the Region-based schedulers to schedule connections, maintenance, planned repairs and infrastructure projects so that they are delivered.
• Liaise on matters of operational, plant and cable policy with Networks experts to ensure the right balance is maintained between safety, cost, quality and delivery.
• Support daily planning, coordination and real-time responsibility for the efficient utilisation of resources including directly employed staff and, if appropriate, contractors. Ensuring that work is available, by collaborating with the Regional scheduling team, the Area Team Leaders, internal and external customers to maximise the utilisation of resources.
• Improve the productivity of the Area.
• Removal of barriers to the efficient delivery of work within all directorates.
• Work with Field Staff Supervisors, Regional delivery Services to ensure the best utilisation of all staff and to improve customer experiences.
• ·Establishing a process of continuous improvement through Individual Performance Review, the development of staff and utilisation of new technology.
• ·To perform Field Engineer operational audits.
• Contribute to an ongoing high-level Strategic Resource Plan.
• ·Support the Area in preparation, readiness and implementation for a system emergency at local tactical team.
• ·Promote Our plans e.g. Transformation Programmes.
• ·Work within and support the development and operation of our quality systems, including ISO and IIP.

Qualifications:

• You will have both a high degree of experience in field engineering and be able to demonstrate a and commitment towards meeting business targets.
• You will be someone who inspires those you mentor, setting the highest of standards in all areas including professional conduct. We are looking for with other parts of Networks to and develop and implement new programmes.

The base level qualifications/courses are as follows;

• HNC in Electrical Engineering or equivalent.
• Full SAP at 11KV in LPN
• 3 day Leadership and 1 day course.
• To recognise the significance of this position you will also take a towards continuing their professional development in engineering, safety, leadership and general management.

Notes for candidates that do not satisfy all of the above requirements/qualifications

• As an exception for this advert candidates that have all the necessary experience and attributes to undertake the role, but do not hold a HNC or full SAP including victoring, may still be considered if they are prepared to undertake further studies to obtain the above qualification. In such cases a band D would be offered until all the above qualifications have been achieved.
• You should hold a NRSWA Supervisors certificate and have a clean driving licence.
• Also, you will be IT literate.

If you have any queries in connection to this vacancy or your application, please contact us at careers@ukpowernetworks.co.uk quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.