HR Advisor

81680- HR Advisor

This HR Advisor will report to the HR Operations Manager and will work within Human Resources based in our London, Elephant and Castle office. You will be a permanent employee.

You will attract a salary of dependant on experience and a bonus of 7.5%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote

Close Date: 16/11/2025.

We also provide the following additional benefits

• 25 Days Annual Leave plus bank holidays.
• Reservist Leave – Additional 18 days full pay and 22 unpaid
• Private Medical Cover, and Simply Health
• Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On – scheme providing discount on hundreds of retailers' products
• Discounted gym membership
• Employee Assistance Programme

Job Purpose

As the HR Advisor you will report into the HR Operations Manager and sit within the centre of excellence for the provision of professional guidance and support to line managers on the management of cases, which arise from the application of people management policies and practice (covering sickness absence management, disciplinary, grievance, performance improvement, discrimination, bullying & harassment, redeployment and redundancy).

Main Interfaces

• Daily interfaces will be with managers who require support from the HR Operations team on people management policies and procedures.

• The HR Advisor will work with Trade Union and employee representatives, HRBPs and Stakeholders (management and supervisory level).

• Other internal interfaces include HR Services, Payroll, Pensions, Legal and Occupational Health.

Key Responsibilities:

• Provide advice, guidance, documentation and structured case management support to business managers.
• Ensure that all case management is recorded on HR systems to support weekly management reporting.
• Manage all case work following HR policy and procedures, tracking progress following defined timescales. Offering solutions to move cases to a conclusion.
• Provide advice to managers on aspects of employment law, terms and conditions, HR policy and procedures.
• Undertake project work and tasks as assigned by the HR Operations Manager, providing regular updates on progress and timelines.
• Support managers with resolving governance and audit findings.
• Validate and quality check all employment change requests submitted by managers through My UKPN and any queries are discussed with the HR Operations Manager before approving.
• Responsible for monitoring and recording sickness absence management and poor performance within the business, coaching managers to progress their cases through all stages of the procedure.
• Support Managers with the management of long-term sickness together with Occupational Health advice.
• Demonstrate positive customer service behaviours through the provision of a seemless HR Operational service to the business, ensuring that cover is provided when colleagues are absent. All issues raised via phone, face to face and email are acknowledged and responded to within a timely manner.
• Improve manager capability by identifying where local managers need coaching and support with HR procedures, delivering workshops or local coaching sessions as required and evaluating its effectiveness.
• Ensure SAP HR is updated and maintained.
• Contribute to the development of HR policies and procedures and participating on working groups when requested.
• For those trained, participate in job evaluation panels when requested.
• Manage relationships with Trade Union and employee representatives, to ensure effective case management processes
• Maintain reporting systems and provide management information when requested, to ensure consistency of approach and outcome.
• Perform the welfare co-ordinator and/or call agent roles as advised during system emergencies.

Knowledge, skills, qualifications and experience

• You must be Chartered Member of the CIPD or undertaking CIPD studies with previous HR experience.
• You will have experience dealing with a range of complex HR issues and be able to apply relevant techniques to situations gained from previous HR generalist and/or operational roles
• Knowledge of employment law and HR policy and best practice
• You will be able to build relationships and influence at all levels whilst communicating with a diverse client group
• A track record in developing practical and effective solutions to HR issues and effective delivery of projects and services
• A tenacious personality ability to see problems through to the end.
• Use SAP to compile and analyse reports.
• Research, analyse and reason logically on time sensitive cases
• A commitment to providing excellent customer service.

Job Dimensions

Although you will not be responsible for a budget, the advice provided by the HR Advisors has an impact on business budgets and financial performance e.g. Risk of Employment Tribunals.

The HR Advisor is a professionally qualified practitioner supporting the business with their people related matters and must be able provide accurate and consistent advice to managers and staff. They need to ensure they can track progress of casework and record relevant details as required.

Health & Safety Responsibilities:

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

If in doubt ask!

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

If you have any queries in connection to this vacancy or your application, please contact us at careers@ukpowernetworks.co.uk quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.