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Date: 07-Aug-2019

Location: Dist-Trowse, Norwich, GB



Reporting to

Area Team Leader


EPN – Norwich Area


Network Operations – Small services

Reference Number


Employment Period




Salary Range

£31,229 per annum

Closing Date Monday 26th August 2019


Please note Powercare terms & conditions apply inclusive of black rock pension


All applications will be reviewed after the closing date


This is a great opportunity for someone who wishes to build a career in a large company that will support you in moving up the career ladder with a heap of benefits along the way.



  • We offer fully paid training to give you the recognised qualifications you need to progress your career at UKPN
  • Paid Annual leave
  • Personal Pension Plan
  • Occupational Health support
  • Switched On – scheme providing discount on hundreds of retailers products.
  • Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres
  • Discounted access to sports and social clubs
  • Employee Assistance Programme.


UK Power Networks:

UK Power Networks owns and maintains electricity cables and lines across London, the South East and East of England.  We maintain and upgrade power equipment as well as move and connect new electricity cables.

UK Power Networks is the first company to win the prestigious Utility of the Year Award two years running and was named one of the top large companies (Sunday Times Top 30) to work for in the country for the third successive year.



Job Purpose:

 Surveyors are front line staff visiting customers at their premises to provide surveys/ quotations, advice and assistance.  The role is to ensure that high levels of service are delivered to customers in a cost effective manner, thereby ensuring that accurate and timely quotations are delivered to customers within the guaranteed standards timescales.


Principal Accountabilities:


To provide excellent customer service by exceeding expectations in terms of quality of service and information provided.

  • Make and keep appointments with customers
  • Provide a detailed drawing and quotation on site for single/ three phase services, (up to 4 properties <70KVA)
  • Explain to the customer the work content which UK Power Networks provide within the quoted price
  • Discuss, advise and document the work to be carried out by the customer
  • Liaise regularly with the Small Services team, including the quotation and Scheduling units, Delivery teams and Contractors, where applicable, to ensure that the work is completed to time and budget
  • Resolve any complaints on site with customers
  • Ensure 100% compliance


Nature and Scope:

Small Services, is positioned within Networks operations, and is managed by the Director of Network Operations.  A surveyor reports directly to the Area Team Leader, who reports to the Connections Services Manager who reports to the Head of Connection services.

As a Surveyor the job holder should be fully aligned and wholly comfortable with Group culture, Company ambitions and values.



Knowledge, Skills, Qualifications & Experience:



The ideal candidate must be able to demonstrate the points listed below.


Team Player

  • Flexible approach
  • Problem solve to assist wider team
  • Feedback innovations and improvements
  • Embrace continuous improvement and actively take part in the process of improvement
  • Identify and share potential issues and resolutions


Customer Service 

  • Personable
  • Approachable
  • Professional
  • In appearance
  • In attitude
  • Presentable
  • Good phone manner
  • Active listening
  • Consistente
  • Can do attitude
  • Energetic, enthusiastic, positive
  • Proactive
  • Call handling training for phone and face to face


IT Skills

  • Microsoft office competent
  • Ability to use a mobile device and smart phone
  • Open minded to new technology and innovations



  • Ability to read and understand plans and maps - Preferably electrical
  • Knowledge of street works
  • Ability to simplify complicated scenario
  • Demonstrates problem solving - Technically - Personally
  • Be able to apply pricing policies to designs
  • Look at job and be able to identify the resource and material required to complete - e.g. 1 linesman, 100m ABC etc.



  • Time management
  • Ability to prioritise
  • Able to meet deadlines
  • Work autonomously
  • Flexible approach
  • Work under pressure and ability to react quickly to changes in program
  • As part of this role you may be required to undertake shifted work pattern, with evening and weekend work.
  • The successful applicant should also hold a full UK clean driving licence.


  • Electrical engineering qualification
  • An understanding of the UK Electrical Networks
  • City & Guilds Street works Excavation and Reinstatement


Please Note: Candidates who are still within a probationary period must obtain the written approval of their manager, which must be submitted with their application.



Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.


Employees are responsible for ensuring they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees are responsible for understanding those impacts and the controls they must ensure are applied. 


If in doubt ask!






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