79897 - Connection Coordinator

This Connection Co-ordinator will report to Connection Services Team Leader and will work within Connection Services based in our Bidder Street office. You will be permanent employee.

You will attract a salary of £36,361 per annum, plus Inner London allowance £5, 723.57 and non-canteen allowance of £311 per annum and a bonus of 3%.

Close Date: 4th December 2024

All applications will be reviewed after the close date.

We also provide the following additional benefits

• Annual Leave

• Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)

• Tenancy Loan Deposit scheme

• Tax efficient benefits: cycle to work scheme

• Season ticket loan

• Occupational Health support

• Switched On – scheme providing discount on hundreds of retailers products.

• Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres

• Discounted access to sports and social clubs

• Employee Assistance Programme.

Job Purpose:

Connections Services arranges new electrical connections or alterations to existing electrical services to Domestic or Commercial properties. The role of a Connections Coordinator exists to provide a managed experience for our Customers throughout the life cycle of a Connection Services job. You will learn to Raise, Quote & Schedule every aspect of the journey whilst providing excellent Customer Service. You will join an Industry-leading team who are the top performers in Connection Services. You will be part of a successful team and to progress within a rewarding area of the Business. We look forward to receiving your application

Dimensions:

• To safely schedule staff (direct and contractors) for the London Region.

• Achieve full utilisation of the resources and updating scheduling tools

• Operate work management tools (SAP and SAP CRM, Smart Quote) and PC systems to help plan, issuing and completion of work

• Raise and process purchase orders using SAP for our contractors

• Generation of management reports.

• Provide regular feedback to the Engineers and Area Managers.

• Take and resolve telephone queries from internal and external customers.

• Communicate with other Directorates to ensure effective working at the Regional Office.

• Take ownership of and help investigate customer complaints.

• Record and co-ordinate Electricity Guaranteed Standards and GSOP Standards.

• Partner with contactors to ensure compliance with NRSWA.

• To work as a team with other Business Services Administrators, Field Engineers to ensure staff are scheduled and utilised

Qualifications:

• Work as part of a team.

• Experience in a similar customer-focused environment

• Excellent customer service

• Administrative experience within an office environment

• Good telephone skills.

• Good level PC literacy, and use a variety of systems with fast and accurate keyboard skills.

• Team working – The guide and ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team.

• Flexible attitude to work and working hours.

This is a role for someone who is looking to grow your career and to build on their already established administrative and customer service skills.

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.