Billing Co-Ordinator
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Billing Co-Ordinator

Date: 31-Jul-2019

Location: Crawley-Energy Hse, Crawley, GB


Billing Co-Ordinator

Reporting to

Billing Manager


Energy House, Crawley 


Income Management

Reference Number


Employment Period

12 Month Fixed Term Contract 

Contract Type

Personal Contract

CiP Level / bonus 


Starting Salary 

£21,535 - Plus benefits and bonus 

Closing Date 23/08/2019



All applications will be reviewed after the closing date


We also offer : 

Annual leave 25 days

Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)

Tenancy Loan Deposit scheme 

Tax efficient benefits: cycle to work scheme

Season ticket loan

Occupational Health support

Switched On – scheme providing discount on hundreds of retailers products.

Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres

Discounted access to sports and social clubs

Employee Assistance Programme.



Job Purpose:

To operate an effective billing and debt collection operation for Distribution Use of System (DUoS), meter asset provision and other revenue streams.




£600million Half Hourly DUoS revenue per annum

£1,050million Non-Half Hourly DUoS revenue per annum

£25million metering and other revenue per annum

160 counter parties receive invoices & Emails for each billing run



Principal Accountabilities:


  • Responsibility for scheduling, creating, printing and dispatching DUoS, meter asset provision, and other invoices


  • Responsibility for providing supporting information to accompany invoices.


  • Responsibility for cash allocation, debt follow up and debt reporting


  • Effective management of supplier enquiries and billing disputes


  • Ensuring that Half Hourly (HH) MPANs are appropriately set up for billing in a timely manner as and when registration changes dictate


  • Ensuring customer records and standing data are appropriately set up in a timely manner and kept up to date when changes arise


  • Ensuring completeness of consumption data and other standing data


  • Acting as a focal point on all Income Services billing and cash allocation related matters


  • Ensuring timely payment of undisputed invoices and applying relevant sanctions as appropriate




Knowledge, Skills, Qualifications and Experience:

  • A minimum of five GCSE’s Graded A* to C (including English and mathematics), or equivalent qualifications (such as the English Baccalaureate).
  • Experience in a commercial or financial role would be an advantage but is not essential.
  • Numerate with good attention to detail.
  • Proficient in using Excel, Access, Word and Business Objects
  • Able to communicate in written and oral form



Nature and Scope:

The post holder will report to the Billing Manager and will be responsible for the day to day billing and debt collection activity, ensuring Income Services revenue is received in a timely manner. The post holder will be expected to liaise with electricity suppliers and IDNOs to ensure payment to timescales and will determine whether late payment charges should be levied where this is not achieved. The post holder will update standing data in the billing systems relating to customer accounts based on information provided to them. The post holder will respond to queries from suppliers and customers regarding invoices and their calculation.

The post holder will be expected to work closely with other members of the billing team and Income Management to ensure that these activities are carried out accurately to agreed timetables. In addition, the post holder will be expected to produce various management information and communicate this clearly both in a 1-1 and team environment and with senior management.





Health & Safety Responsibilities


Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.


Employees are responsible for ensuring they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees are responsible for understanding those impacts and the controls they must ensure are applied. 


If in doubt ask!





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