Connection Agreements Coordinator

82921 - Connection Agreements Coordinator 

This Connection Agreements Coordinator will report to the Billing and Agreements Manager and will work within the Finance directorate, based at Energy House in Crawley. You will be a permanent employee. 

You will attract a salary of £30,816 and a bonus of 7.5%. 

Close Date:  01/11/2026 

We also provide the following additional benefits 

• 25 days annual leave plus bank holidays. 

• Reservist Leave - an additional 18 days at full pay and 22 days unpaid. 

• Personal Pension Plan - personal contribution rates of 4% or 5%, with a corresponding UK Power Networks contribution of 8% or 10%. 

• Tenancy Loan Deposit Scheme and Season Ticket Loan. 

• Tax-efficient benefits, including Cycle to Work, Home & Tech and Green Car Leasing schemes. 

• Occupational Health support. 

• Switched On - discounts on hundreds of retailers' products. 

• Discounted gym membership. 

• Employee Assistance Programme. 

Job Purpose 

You will be part of a small team responsible for preparing and administering customer connection agreements, including agreed changes such as reductions in available capacity. You will act as a point of contact for customers and their representatives, maintain accurate connection records and help ensure activities meet regulatory, data protection and confidentiality requirements. 

The team manages a high volume of connection agreements, customer enquiries and record updates each month. Your organisation, accuracy and clear communication will help customers receive timely information and ensure agreement records are complete and up to date. 

In this role, you will: 

• Prepare and administer customer connection agreements and agreed variations. 

• Respond to customer and representative enquiries by email and telephone about the standing data held in their agreements. 

• Explain the available options for changing connection agreement information in a clear and helpful way. 

• Update standing data and customer connection records for new or amended agreements. 

• Monitor the issue, return and filing of connection agreements, maintaining complete and accurate records. 

• Resolve queries promptly, escalating issues where appropriate. 

• Work with internal colleagues and external customers to obtain the information needed to progress agreements. 

• Handle personal and commercially sensitive information in line with data protection, UK GDPR and confidentiality requirements. 

• Follow relevant regulatory requirements and team processes when completing connection agreement activities. 

Skills & Qualifications 

Essential 

• Five GCSEs at grades 9-4 or A*-C, including English and Mathematics, or equivalent qualifications or relevant practical experience. 

• Experience of building and maintaining effective relationships with customers and internal or external stakeholders. 

• Clear written and verbal communication skills, with the ability to explain information and options in an accessible way. 

• Ability to organise a varied workload, manage a high volume of enquiries and maintain accurate records. 

• Confidence using Microsoft Excel and Word to manage information and produce documents. 

• Understanding of the importance of data protection, confidentiality and the appropriate handling of sensitive information. 

• Attention to detail and the ability to identify and resolve discrepancies. 

Desirable 

• Experience in customer data management, contract administration or a similar coordination role. 

• Experience of the UK energy sector or another regulated environment. 

• Experience working with connection agreements, standing data or comparable customer records. 

We recognise that strong candidates may bring relevant skills through different career paths. If you meet most of the essential criteria and believe your transferable experience could make you successful in this role, we encourage you to apply. 

Health & Safety Responsibilities 

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. 

 Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. 

Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used. 

If in doubt ask! 

We’re committed to creating an inclusive workplace where everyone feels welcome, valued and able to be themselves. We encourage applications from people of all backgrounds, experiences and perspectives. If you meet the essential criteria and believe your skills, experience or transferable strengths could make you a great fit for the role, we’d love to hear from you. If you need any adjustments or support during the recruitment process, please let us know and we’ll be happy to help.