Technical Support Assistant

82214- Technical Support Assistant

This Technical Support Assistant will report to the (Lead Design Engineer and will work within Connections based in our Colchester office. You will be a permanent employee.

You will attract a salary of £39,283 and a bonus of3%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote.

Close Date: 18/03/2026.

We also provide the following additional benefits

• 25 Days Annual Leave plus bank holidays.
• Private Medical Cover
• Reservist Leave – Additional 18 days full pay and 22 unpaid
• Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On – scheme providing discount on hundreds of retailers' products
• Discounted gym membership
• Employee Assistance Programme

As the Technical Support Assistant you will provide excellent Customer Service for Connections customers requesting quotations for connection to UKPN's network. We ask that you have a high level of technical awareness, with an understanding of the electricity network to interpret and assess customer requirements. The role requires significant contact with customers to resolve queries and provide advice on connections processes.

You will work with designers assessing the point of connection (POC), pricing works and producing work packs. The jobholder will deliver excellence in customer service, maintaining high quality, accurate, information and response to our customers both externally and internally.

Principal Accountabilities:

• Understand customer's technical requirements and obtain all the relevant information from them to ensure that we can provide the customer with a quotation for the costs of connection
• Identify, and assist the designers in processing re-quotes and/or revalidations requested by customers where a previous quotes exists
• Manage the re-quote/revalidation portfolio to tight timescales including the provision of status information to the Lead Design Engineer
• Undertake simple point of connection (POC) analysis using network records and other company systems, particularly smaller generation applications.
• Produce simple estimates for works and produce customer point of connection offers.
• Review costs against budget for projects delivered and identify under or over expenditure
• Assist project designers with the processing of more complex projects as required
• Support the Lead Design Engineer by monitoring information being entered into SAP & other systems
• Ensure that the team works within the regulatory framework to minimise complaints and LC12/15, EGS/EOS failures
• Work with the wider Connections team to assist the team's collective determination to ensure that the business achieves its financial, quality, safety and customer service important performance targets
• To be aware and understand the requirements of Health, Safety and Sustainability (HSS) relevant to your particular role
• Have knowledge of network records and basic LV network operational procedures to identify a point of connection

Knowledge, Skills, Qualifications and Experience:

Essential

• Already be in possession of City & Guilds 232 in Electrical Engineering qualification.
• Knowledge of the Connections business processes
• Understanding of current Standards and Licence Conditions
• Experience working in an office-based environment utilising Microsoft packages, SAP and Netmap (experience of using Navigator advantageous)
• Experience delivering exceptional customer service
• Detailed oriented

Desirable

• Organisational awareness
• Pricing experience

Nature and Scope:

The Connections Directorate designs and undertakes new and altered electricity connections within the UK Power Networks Licence areas.

The Technical Support Assistant will report to the Lead Design Engineer who in turn reports to the Connections Manager.

The Technical Support Assistant maybe required to travel to and provide cover at any of UK Power Networks' offices.

Commitment to customer service is important to deliver the highest levels of customer service on a daily basis.

The Technical Support Assistant will work with the Connections designers to gain knowledge and experience of design and pricing.

As Technical Support Assistant, the jobholder will be expected to demonstrate the ability to work in a time critical, compliance driven environment and possess the skills required to deal with technical issues associated with project re-quotes and work closely with the existing Connections Project Designers.

This role would suit applicants with limited technical knowledge looking for their first opportunity to gain experience of electrical distribution network design.

Health & Safety Responsibilities:

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

If in doubt ask!

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

If you have any queries in connection to this vacancy or your application, please contact us at careers@ukpowernetworks.co.uk quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.