Connection Services Team Leader

80983 - Connection Services Team Leader

This Connection Services Team Leader will report to the Connection Services Manager and will work within Network Operations based in our Bury St Edmunds office. You will be a employee in our UK Power Networks team.

You will attract a salary of £52, 630 per annum and a bonus of 3%.

If you are successful, you will need to undertake a medical and DBS reference check

Close Date:.18/06/2025

We also provide the following additional benefits

• 25 Days Annual Leave plus bank holidays.
• Reservist Leave – Additional 18 days full pay and 22 unpaid
• Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On – scheme providing discount on hundreds of retailers' products
• Discounted gym membership
• Employee Assistance Programme

Job Purpose

Connections Services is responsible for the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category. This includes services of 1 to 4 properties or power requirements <70kVA.

You will lead a team of Co-ordinators & Surveyors who will provide excellent customer service and deliver the required targets safely, on time, and to budget. The Team Leader will have previous managerial experience to support colleagues with ongoing training and will be the first point of escalation.

Principal Accountabilities

• Demonstrate leadership in achieving a high standard of safety management
• Daily management and coordination of the team.
• Lead, training, motivating, development and performance management following the appropriate HR Policies
• Ensuring staff comply with internal and external standards, regulatory and legislative procedures
• Ensuring that resource scheduling is balanced and co-ordinated so that work is available to maximise the utilisation of resources (internal and external) and improve cost-efficiency
• Working flexibly within the Connection Services team to ensure that the needs of the business are met.
• Proactive monitoring of all financial aspects. Ensuring that quotations, variations, planning, review and job closures are all managed in an accurate, with awareness and understanding of the impact of Connections Services financial activity on the Network Operations financial performance
• Ensure that all customers receive excellent customer service following Broad Measure of Customer Satisfaction targets
• Encourage the best internal working relationships and application of our processes across departments
• Produce and maintain reports which support the monitoring, control and achievement of the Connections Services targets
• Ensure effective management of the NRSWA process to accommodate the Traffic Management Act and avoid FPN's / Streetworks charges
• Contribute to the delivery of the Connections Services Manager's team goals and ongoing high-level strategy
• Establish a process of continuous improvement through IPR's, with the development of staff and utilisation of new technology
• Conduct oneself in a professional manner to promote a positive image of Connections Services and UK Power Networks in general by demonstrating the Vision and Values of the company.
• Arrange, attend meetings and deputise for colleagues & the Connections Services Manager
• Perform other tasks by the Connections Services Manager

Nature and Scope

The Team Leader is a key member of the Connections Services team. The Connections Services team is responsible for delivering Small Service projects, defined by OFGEM as LVSSA and LVSSB. The role also has a key input to the primary operational indicators, such as safety performance and measuring customer satisfaction.

You will be required to attend all training courses relevant to the role.

Qualifications

Essential

• Previous experience in a managerial position & experienced in managing a team
• Flexible, adaptable and highly motivated with a strong ambition to succeed
• Excellent verbal and written communication skills
• Ability to work in a pressured environment as part of a highly focussed team
• Flexible attitude to work and working hours
• Good IT skills including the ability to learn and use a variety of systems with accurate keyboard skills
• Good organisational skills, able to plan, time manage and work efficiently
• Team working – the drive and ability to work cooperatively with others to achieve shared goals and optimise the contribution of all members of the team

Desirable

• Experienced SAP user or SAP super user
• Educated to A Level or equivalent
• Knowledge of Broad Measure of Customer Satisfaction, Average Time to Quote, Average Time to Connect and GSoP
• Experience of managing a budget

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used.

If in doubt ask!

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

If you have any queries in connection to this vacancy or your application, please contact us at careers@ukpowernetworks.co.uk quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.