Connection Coordinator
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Connection Coordinator

Date: 13-May-2022

Location: Bury St Edmunds, Bury St Edmunds, GB

Job Title

Connection Coordinator

Reporting to

Connections Services Team Leader


Bury St Edmunds


Connections Services

Position Number 65245

Employment Period


Salary Range

£23,468 per annum (Depending on qualifications and experience) 

Closing Date 6th June 2022


All applications will be reviewed after the closing date.


This is not a "blended" or "hybrid" working role 



We also provide the following additional benefits


  • Annual leave
  • Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
  • Tenancy Loan Deposit scheme
  • Tax efficient benefits: cycle to work scheme
  • Season ticket loan
  • Occupational Health support
  • Switched On – scheme providing discount on hundreds of retailers products.
  • Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres
  • Discounted access to sports and social clubs
  • Employee Assistance Programme.


UK Power Networks

UK Power Networks is the country’s biggest electricity distributor, making sure the lights stay on for more than eight million homes and businesses across London, the South East and the East of England.

UK Power Networks continues to be listed in the Sunday Times’ Top 25 Best Big Companies to Work For, as well as the Inclusive Top 50 UK Employers, and made industry history by becoming first company to win Utility of the Year two years running (2015 and 2016, also 2012). The company is accredited in the Investors in People Platinum and Nation Equality Standard.

The company invests more than £600 million in its electricity networks every year, offers extra help to vulnerable customers at times of need, and is undertaking trials to ensure that electricity networks support the transition to a low carbon future. It also moves cables and connects new electricity supplies.



Job Purpose:

Connections Services is responsible for arranging new electrical connections or alterations to existing electrical services to Domestic or Commercial properties.  The role of a Connections Coordinator exists to provide a fully managed end to end experience for our Customers throughout the life cycle of a Connection Services job.  The successful candidate will learn to Raise, Quote & Schedule every aspect of the journey whilst providing excellent Customer Service.  You will be joining an Industry leading team who are consistently the top performers in Connection Services.  This is a great opportunity to be part of a successful team and to progress within a fast paced, challenging but rewarding area of the Business.  We look forward to receiving your application



  • To safely and effectively schedule staff (direct and contractors) for the East Region.
  • Achieve full utilisation of the resources and updating scheduling tools
  • Operate work management tools (SAP and SAP CRM, Smart Quote) and PC systems to assist with the planning, issuing and completion of work
  • Raise and process purchase orders using SAP for our contractors
  • Generation of management reports.
  • Provide regular feedback to the Engineers and Area Managers.
  • Taking and resolving telephone queries from internal and external customers.
  • Liaise with other Directorates as necessary to ensure effective working at the Regional Office.
  • Take ownership of and support the investigation of customer complaints.
  • Record and co-ordinate Electricity Guaranteed Standards and GSOP Standards.
  • Liaise with contactors to ensure compliance with NRSWA.
  • To work as a team with other Business Services Administrators, Field Engineers to ensure staff are effectively scheduled and fully utilised



Knowledge, Skills, Qualifications and Experience:

  • Ability to work in a pressured environment as part of a highly focused team.
  • Experience in a similar customer focused environment
  • An aptitude for excellent customer service
  • Administrative experience, ideally within an office environment
  • Good telephone skills.
  • Good level PC literacy, with the ability to learn and use a variety of systems with fast and accurate keyboard skills.
  • Team working – The drive and ability to work co-operatively with others to achieve shared goals and optimise the contribution of all members of the team.
  • Initiative - A bias for action and problem resolution.
  • Flexible attitude to work and working hours.
  • Self motivated, with a strong drive to succeed.

This is a role for someone who is looking to advance their career and to build on their already established administrative and customer service skills. 


Please Note: Internal candidates are eligible to apply for internal positions once they have successfully completed any contractual probationary period.


Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.


Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used.

If in doubt ask!


We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.