Business Support Assistant

81972 - Business Support Assistant

This Business Support Assistant will report to the Property & Consents Business Support Manager and will work within the Property & Consents, Asset Management directorate based in our Bury St Edmunds office. You will be a permanent employee.

You will attract a salary of £35,158.00 and a bonus of 3%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote

Close Date: 06/04/2026

We also provide the following additional benefits

• 25 Days Annual Leave plus bank holidays.
• Reservist Leave – Additional 18 days full pay and 22 unpaid
• Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On – scheme providing discount on hundreds of retailers' products
• Discounted gym membership
• Employee Assistance Programme

Job Purpose:

This Business Support Assistant (BSA) within the Property & Consents (P&C) Department exists to manage customer enquiries, draft and issue wayleave agreements for existing electrical apparatus and undertakes the administrative responsibilities. You will also assist with the ongoing management of P&C consent records and associated payments and provide support to P&C management team, surveyors and the wider business.

Dimensions: No budgetary or line management responsibility

Principal Accountabilities:

1. Manage inbound enquiries from internal/external customers by telephone, email and post. You will be proficient and have a technical understanding of licences, easements, property, title deeds and land registry documents. We ask that you also have an eye for detail to provide accurate information to customers and update core property & consent record systems.
2. You will communicate with landowners (customers) to resolve and answer questions relating to rights over land for electric lines and property interests. This will include understanding the differences between wayleave agreements, easements Leasehold and Freehold interests in land.
3. You will provide landowner (customers) with copies of all appropriate consent documents associated with land in their ownership observing current GDPR procedures and be able to explain the details consent with the customer.

1. You will for the benefit of the wider business resolve and answer questions relating to rights over land for electric lines and property interests, including understanding the differences between wayleave agreements, easements Leasehold and Freehold interests. Additionally, provide guidance on access/maintenance issues.
2. You will provide customer service with care for our service standards (Broad Measure of Customer Satisfaction) and to locally agreed service level standards. Understand when to escalate enquiries and formal legal notices to managers and experienced surveying colleagues to ensure our interests are protected.
3. Undertake all necessary legal, land and network arrangement due diligence to be able to draft and issue landowners with new or replacement annual or termed wayleave agreements for electrical equipment on their property. Alternatively reject new consent enquiries with supporting evidence.
4. Audit annual/termed wayleave or lease payments to landowners from property & consent systems ensuring the right landowner, is paid under the correct agreement and at the appropriate rate in accordance with property & consents policy and procedures.
5. You will provide the administrative/technical support for the setting up, transfer and ongoing management of payment records within the wayleave payment system (SAP) .Ensuring the correct landowner is paid under the right consent at the appropriate rate in accordance with property & consents policy and procedures.
6. You will provide the administrative support for the management of consent records, linked to engineering data (functional locations), within the consent database and associated digital data points within associated GIS platforms (EGSA/Netmap). Where appropriate consulting with offshore teams to manage the upkeep of consent records and audit data produced before uploading into UKPN systems.
7. Provide appropriate administration support to all P&C Managers/Surveyors, including the raising and management of purchase orders and payment to suppliers, within SAP, so that the level of parked and blocked invoices is consistently zero. Additionally, where appropriate, provide administrative support for L&T s.25 Lease renewals and the management of quarterly utility payments across all DNOs and secure the necessary business sign-off.
8. You will provide administrative oversight, including a role of Lone Working Device Super User, to order distribute/manage devices to surveyors and be a point of reference for business and monitor usage and report as appropriate to management.
9. Provide administrative support for important business systems and reporting, including, (but not exclusive), Land Registry, Orbital Witness, EGSA, Sharepoint, EGS8. This will involve liaising with suppliers, resetting passwords for account holders, raising payments for missed appointments, and issuing usage reports.

Qualifications:

• You will have a customer orientated approach and will provide excellent customer service in dealing with customers and grantors in the resolution of queries and complaints
• Good PC literacy with the ability to learn and use a variety of systems, including Microsoft Office, SAP, EGSA and ability to learn bespoke local systems.
• Awareness of the section's safety, financial and regulatory obligations and working knowledge wayleaves, easements, Lease/Freehold interests in land.
• You will be able work co-operatively with others to achieve shared goals

Health & Safety Responsibilities:

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

If in doubt ask!

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

If you have any queries in connection to this vacancy or your application, please contact us at careers@ukpowernetworks.co.uk quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.