Business Support Assistant (QDPA)
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Business Support Assistant (QDPA)

Date: 13-Sep-2021

Location: Bury St Edmunds, Bury St Edmunds, GB


Business Support Assistant (QDPA)

Reporting to

Quotation & Delivery Planning Team Leader


Bury St Edmunds


Connections, Projects

Reference Number


Employment Period


Contract Type


Job Family Level/Grade


CiP Level / Bonus




Closing Date

29th September 2021



All applications will be reviewed after the closing date



We also offer : 

Annual leave 25 days

Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)

Tenancy Loan Deposit scheme 

Tax efficient benefits: cycle to work scheme

Season ticket loan

Occupational Health support

Switched On – scheme providing discount on hundreds of retailers products.

Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres

Discounted access to sports and social clubs

Employee Assistance Programme.


 Job Purpose:

The Quotation & Delivery Planning Team provides administrative and business support to Designers within the Projects Team of the Connections Business.

This covers a range of activities in from an initial enquiry of an application for a new or altered electricity connection through to payments and quote acceptance. Working with the Network Operations/Delivery Teams, you will be preparing documentation, workpacks, booking appointments with contractors and liaising with engineers and customers.  You will also work with Electricity Suppliers and engineers arranging final energisation of supplies and disconnection of redundant supplies. 


Principal Accountabilities:

  • Support a team of Designers to provide the highest levels of customer service to our customers for enquiries
  • You will manage customer enquiries for new and altered connections of electricity.
  • You will produce of performance reports for the Connections Manager & provision of data for team and company performance reports
  • Ensure regulatory compliance is met
  • Log and maintain details and status of ‘Projects’ through IT databases.
  • You will also source utility plans, issue quotations prepared by Project Designers & monitor progress to ensure payment
  • Resolve payment or acceptance of Terms and Conditions queries
  • Preparation of ‘workpacks’ to support Delivery partners to achieve smooth project management
  • Essential interface between Suppliers, Contractors & Engineers to resolve queries and to manage energisation and de-energisation requests, ensuring these comply with Industry Regulations.
  • Generation of Meter Point Administration Numbers (MPANs) for customers in order to arrange metering

Nature and Scope

Reporting to the Quotation & Delivery Planning Team Leader, you will undertake tasks relevant to specific roles in the process of a new or altered connection.

You will be part of a team supporting Project Designers at the early stages of an enquiry, supporting electrical design and helping plan the delivery of works as well as interact with specialist contractors and other industry parties.

Part of the teams’ role also includes the responsibility of managing Supplier requests relating to energisation changes of a connection for the whole of UK Power Networks.

The QDPA will be the customers’ contact for administration and process related queries and assist with enquiries to support Designers.

Due to the nature of this work there is a large amount of customer interaction, therefore excellent customer management skills are necessary together with a significant level of interpersonal skills. The Projects team see’s the largest spectrum of customers, from those visiting UK Power Networks for the first time to regular customers including consultants, architects, builders and electricians along with large businesses and developers, therefore you need to have the flexibility to adjust those skills to suit any given situation.

Collaboration at all levels is essential and a solution oriented personality would be a positive.


  • Commitment to providing the highest levels of customer service
  • Excellent customer management skills
  • Work in a pressured environment as part of a customer focused team
  • Computer literate with excellent IT skills.
  • Beneficial to have a base level of knowledge related to the electricity industry – but not essential
  • Team working – The drive and ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team
  • Appreciation and respect of the safety culture of UK Power Networks


Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used.

If in doubt ask!


We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.