Voltage Technician

Voltage Technician

Date: 31 Jan 2024

Location: Lea Valley, GB


The Voltage Technician will report to Field Staff Supervisor and will work within Network Operations, Eastern Region based in our Lea Valley Area office. You will be permanent employee.


You will attract a salary of £35,061, plus outer London weighting £2, 314.12 per annum and a bonus of Bonus Level of 3%.


Close Date: 28th February 2024.


All applications will be reviewed after the close date.


We also provide the following additional benefits

  • Annual Leave
  • Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
  • Tenancy Loan Deposit scheme
  • Tax efficient benefits: cycle to work scheme
  • Season ticket loan
  • Occupational Health support
  • Switched On – scheme providing discount on hundreds of retailers products.
  • Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres
  • Discounted access to sports and social clubs
  • Employee Assistance Programme.

UK Power Networks

UK Power Networks is the country's biggest electricity distributor, making sure the lights stay on for more than eight million homes and businesses across London, the South East and the East of England.

UK Power Networks continues to be listed in the Sunday Times' Top 25 Best Big Companies to Work For, and the Inclusive Top 50 UK Employers, and made industry history by becoming first company to win Utility of the Year two years running (2015 and 2016, also 2012). We are accredited in the Investors in People Platinum and Nation Equality Standard.

We invest more than £600 million in its electricity networks every year, offers extra help to vulnerable customers of need, and is undertaking trials to ensure that electricity networks support the transition to a low carbon future. It also moves cables and connects new electricity supplies.


Job Purpose:

To investigate voltage complaints to establish if the supply voltage is within or outside statutory limits and recommend appropriate action to rectify any identified issues. Undertake EMF surveys. You will work with customers to make appointments and feed back the findings of the investigations following the relevant Electricity Guaranteed Standards and Electricity Internal Standards. Undertake site surveys and work closely with Field Engineers in organising and planning work for queries relating to general enquiries so the work can be completed and meet the customer's expectations.


Principal Accountabilities:

  • Make and keep appointments with customers in line with EGS 5 & EGS 8 of the Electricity Guaranteed Standards.
  • Investigate voltage complaints to establish if the supply voltage is out side statutory limits.
  • Check network running arrangements.
  • Install and down load recording equipment.
  • Interpret results from recording equipment and recommend action to rectify any issues identified.
  • Keep the customer informed of progress of the investigation and write to them to inform them of the outcome of the investigation.
  • Work as part of team with Field Engineers and Network Planners to ensure action is taken to rectify any issues identified so we are compliant with EIS 5 of the Electricity Internal Standards.
  • Work as part of a team with Field Engineers on load related issues identified through the fault process.
  • Work as part of a team with Field Engineers on surveying and planning minor projects and General Enquiries work.
  • Provide relevant information to nominated person for Electricity Guaranteed Standards & Electricity Internal Standards reporting.
  • Undertake EMF surveys
  • Undertake site surveys including pre work assessments



Nature and Scope:

The voltage technician reports to the Field Staff Supervisor.

As a voltage technician the post holder ensures that complaints are investigated and EMF surveys are undertaken following the timescales highlighted with in the EGS (Electricity Guaranteed Standards) & EIS (Electricity Internal Standards) standards. This includes making and keeping appointments with the customer and keeping them updated with progress and writing to the customer to inform them the outcome of the investigation.


They will thoroughly investigate the complaint which will include checking network running arrangements, installing, removing and down loading recording equipment, Interpreting the results of the recording equipment to establish if the supply voltage is outside of statutory limits or if a complaint is contributable to the electricity network. You will establish solutions to resolve issues identified which will include ensuring jobs or capital project schemes are set up to ensure rectification of network issues.


Work as part of a team with the Field Engineers and Network Planners to ensure any issues from the investigations are implemented to resolve the complaint within the timescales highlighted in Electricity Internal Standards and working with the Field Engineers on other voltage or load related issues where recording equipment needs to be installed. Work with Field Engineers in organising and planning work for queries relating to general enquiries so the work can be completed and meet the customer's expectations.


You will undertake EMF surveys and communicate the results to the customer.


You will also have to work as part of a team with the Business Services team to ensure accurate information is provided on the work they are undertaking for EGS (Electricity Guaranteed Standards) & EIS (Electricity Internal Standards) reporting.


You will need to be organised to deliver the responsibilities and accountabilities of this role and support Engineers, Network Planners and Business Services.


Knowledge, Skills, Qualifications & Experience:

You will be asked to have the following Qualifications:



  • An understanding of the electricity network.
  • Have a City & Guilds 2322.
  • Authorised to Switch and Link on the LV network.
  • Computer literate and be able to operate mobile technologies.
  • Be able to interpret graphs and data.
  • Resolve problems.
  • Be organised.



  • Have a ONC


Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used.

If in doubt ask!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.