Business Support Administrator

82878 - Business Support Administrator

You will report to the Client Delivery Manager and will work within UK Power Networks Services based in our Aldershot office. You will be a permanent employee

You will attract a salary of £38,832 and a bonus of 3%

Close Date: 6th September 2026

We also provide the following additional benefits

• 25 Days Annual Leave plus bank holidays.
• Private Medical Cover
• Reservist Leave – Additional 18 days full pay and 22 unpaid
• Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On – scheme providing discount on hundreds of retailers' products
• Discounted gym membership
• Employee Assistance Programme

Job Purpose:

You will support the project management function on projects across Hampshire and Wiltshire in addition to the wider UKPN Services business to ensure that the Projects are delivered to time, cost and quality

Responsibilities:

• To raise Service Orders and Purchase Orders
• To provide project costing information
• Process goods receipt/post supplier invoices
• Investigate and resolve Parked and Blocked Invoices
• Raise Gate C paperwork
• Maintain Training Plans
• Maintain Inspection records
• Arrange and support monthly Team and Safety Meetings
• Maintain Programmes of Work schedules and reporting
• Prepare project packs to issue to the delivery teams.
• Prepare completion certificates for issuing through to commercial
• Source utility plans for project teams
• Absence and holiday recording and reporting
• Co-ordinate IT requests and maintain records
• Co-ordinate PPE requirements and maintain records
• Order and maintain stationery and maintain records
• Process timesheets, expenses, invoices and maintain records
• Maintain local goods delivery log
• Maintain staffs' competency records
• Investigate and answer internal and external customers queries
• Support local Project Review meetings and HESACs e.g. minutes
• Support Project risk meetings and maintain register
• Help with Project Monthly progress and KPI reporting
• Support Ludgershall office staff and MUJV staff at Tidworth during periods of high work load or sickness

Principal Accountabilities:

Financial

• Parked and Blocked invoice levels zero

Customer

• Positive feedback from internal customers including Project Managers
• Minimise customer complaints

Process

• SAP updated promptly
• No retrospective purchase orders
• Accurate performance reports
• Correct Purchase Orders
• No errors on Service Orders

People

• Agree and review IPR goals and performance
• Attend monthly Team meetings
• Contact your Manager to report sickness observing procedures
• Attend Return to Work interview on your return
• Complete a sickness Self Certification Form upon return to work
• Achieve zero days lost due to accidents

Knowledge, Skills, Qualifications & Experience:

Essential:

• You will be PC literate with experience using Word, Excel and Outlook competently
• You will value team working and the ability to work co-operatively with others to achieve shared goals
• You will have initiative and a flair for problem resolution
• You will have excellent investigative skills
• You can work collaboratively with colleagues and external partners

Desirable:

• You will have experience using SAP
• You will have experience working in a project delivery environment

Key Competencies:

• Organisational Awareness
• Proactivity
• Team-working and co-operation
• Initiative
• Curiousity

Please note this position does not offer blended working.

Health & Safety Responsibilities:

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

If in doubt ask!

We’re committed to creating an inclusive workplace where everyone feels welcome, valued and able to be themselves. We encourage applications from people of all backgrounds, experiences and perspectives. If you meet the essential criteria and believe your skills, experience or transferable strengths could make you a great fit for the role, we’d love to hear from you. If you need any adjustments or support during the recruitment process, please let us know and we’ll be happy to help.